Booking with Moppi
When you request a clean, please provide accurate contact, address and scheduling details. Regular cleaning is booked for the selected four or eight hours, with your priorities guiding the work. With Deep Clean, we complete the agreed checklist, typically in 5–8 hours, with all products and equipment included.
Home-clean prices are shown before you continue. Office cleaning is tailored to the workspace and is confirmed by quote. Your booking is confirmed only when Moppi sends you an email stating that it is confirmed. Submitting a request does not confirm a booking.
Changes & cancellations
Plans change — we get it. There are no automatic cancellation fees for anyone. Please give at least 24 hours’ notice when possible.
If you need to cancel or reschedule with less than 24 hours’ notice, contact us as soon as possible. Rescheduling is subject to availability.
Recurring cleans
Weekly, fortnightly and monthly home cleans are designed to be flexible. You can skip, pause or cancel a future clean. Please give at least 24 hours’ notice when possible; there are no automatic cancellation fees.
Payment by EFT
Customers pay by EFT. Payment is due by the end of the day following your clean.
Access to your property
Please ensure your Helper can access the property at the agreed arrival time. If access is unavailable, they will wait up to 30 minutes before leaving. Contact Moppi to arrange the next steps.
Cleaning concerns
Please report any concerns as soon as possible to admin@moppi.co.za. Explain what happened and include photos where helpful. Our admin team will review the issue and get back to you with a proposed solution.
If Moppi cannot fulfil your clean
We’ll contact you to arrange another suitable date or provide a full refund of any payment already made.
Contact & support
Email admin@moppi.co.za for booking changes, support or privacy questions.
Support hours: Monday–Saturday, 8am–5pm.
Your privacy
When you use address suggestions, your search is sent to Google Maps to find the location. You can also type your address manually. Google Maps features are subject to Google Maps terms and Google’s privacy policy.
Moppi collects the details needed to arrange and manage your clean: your name, email address, phone number, address, booking preferences and any cleaning notes you choose to share. We use this information to provide the service, communicate about your booking and keep basic business records.
We only share the relevant booking details with the cleaner assigned to your clean and with the trusted service providers that help us operate Moppi. We do not sell your personal information.
Keeping information safe
We take reasonable steps to protect booking information and only keep it for as long as needed for the service, support and legal or accounting responsibilities. You can ask us to correct inaccurate information or ask a question about how your data is used.