Booking with Moppi
When you request a clean, please provide accurate contact, address and scheduling details. A booking is for the selected cleaning time, not a guarantee that every task in a property will be completed. Your Moppi works through your priorities during the booked time.
Home-clean prices are shown before you continue. Office cleaning is tailored to the workspace and is confirmed by quote. Payment details will always be made clear before a clean is finalised.
Changes & cancellations
Plans change — we get it. You can cancel or reschedule free of charge up to 24 hours before your booked clean.
If you need to make a change within 24 hours, please get in touch as soon as you can. We'll always aim to help where availability allows.
Recurring cleans
Weekly, fortnightly and monthly home cleans are designed to be flexible. You can skip, pause or cancel a future clean with at least 24 hours' notice.
Your privacy
Moppi collects the details needed to arrange and manage your clean: your name, phone number, address, booking preferences and any cleaning notes you choose to share. We use this information to provide the service, communicate about your booking and keep basic business records.
We only share the relevant booking details with the cleaner assigned to your clean and with the trusted service providers that help us operate Moppi. We do not sell your personal information.
Keeping information safe
We take reasonable steps to protect booking information and only keep it for as long as needed for the service, support and legal or accounting responsibilities. You can ask us to correct inaccurate information or ask a question about how your data is used.